Firstly, refer to your owner's manual and check that everything is as shown.
If your problem persists, please contact us by email at : firstname.lastname@example.org
describing as precisely as possible the nature of the problem and specifying: the serial number of your product and a phone number where you can be reached, if you would like a callback.
Feel free to attach an explanation or photos to describe the problem. A case number will be assigned to track the resolution of your problem. You will be contacted by one of our technicians within 48 hours (except Saturday and Sunday). A copy of your proof of purchase may be requested.